Terms and Conditions
Welcome to Artizol. These Terms and Conditions govern your use of our website and our business services. By accessing our website or working with us, you agree to comply with and be bound by these terms.
Artizol is based in Fes, Morocco, and operates as a sourcing and production partner for custom Moroccan handcrafted products.
Please read these terms carefully before engaging with our services.
About Artizol
Artizol connects international clients with professional Moroccan artisans and workshops. We specialize in leather goods, zellige and architectural surfaces, and ceramics and earthenware.
We manage sourcing, development, production coordination, and export support.
All collaborations are handled professionally and transparently.
Use of Website
Our website is intended for business and professional use.
By using this website, you agree:
To provide accurate and truthful information
Not to misuse or damage the website
Not to attempt unauthorized access
Not to use our content for unlawful purposes
We reserve the right to restrict access to users who misuse our platform.
Project Inquiries and Communication
When you submit a form, request a catalog, or contact us, you agree that:
The information you provide is accurate
You are authorized to represent your company if applicable
Communication will be conducted professionally
All inquiries are reviewed individually.
Submitting a form does not create a binding contract.
Catalogs, Samples, and Designs
Artizol may provide catalogs, reference materials, technical documents, or samples upon request.
These materials are shared for evaluation purposes only.
They may not be copied, distributed, or used for production without our written approval.
If you submit your own designs, you confirm that you have the legal right to use them.
We respect intellectual property and expect the same from our clients.
Orders and Production
All projects are handled on a custom basis.
Before production begins, the following must be confirmed:
Product specifications
Quantities
Pricing
Timelines
Payment terms
Production starts only after written agreement and confirmation.
Any changes requested after approval may affect pricing and delivery time.
Pricing and Payments
Prices are provided based on project scope and requirements.
All quotations are valid for a limited period, as specified in the proposal.
Payment terms will be communicated in writing.
Production may require advance payment or deposit.
Late payments may result in project delays or suspension.
Quality Control and Responsibility
Artizol supervises production and works with professional partners in Fes and other regions.
We are responsible for coordinating quality control and ensuring agreed standards are met.
However, handcrafted products may contain natural variations, which are part of their character.
Minor variations in color, texture, or finish are not considered defects.
Delivery and Shipping
We assist with export documentation, packaging, and logistics coordination.
Delivery timelines are estimates and may be affected by customs, weather, transport conditions, or external factors.
We are not responsible for delays caused by third party carriers or authorities.
Risk and responsibility may transfer according to agreed shipping terms.
Cancellations and Refunds
Because most projects are custom-made:
Orders cannot be canceled once production has started
Deposits may be non-refundable
Refunds are evaluated case by case
Any cancellation request must be submitted in writing.
Intellectual Property
All content on this website, including text, images, logos, and materials, belongs to Artizol or its partners.
You may not reproduce or use our content without permission.
All project-related materials remain protected under applicable intellectual property laws.
Professional Conduct and Partnerships
Artizol works only with verified, professional artisans and partners.
Our collaborators maintain public professional presence, including social media platforms such as Instagram and LinkedIn.
We expect mutual respect, transparency, and ethical behavior in all business relationships.
Any abusive, fraudulent, or unethical conduct may result in termination of cooperation.
Limitation of Liability
Artizol is not liable for indirect or consequential losses, including loss of profit, business interruption, or reputational damage.
Our liability is limited to the value of the specific project agreement.
We do not guarantee specific commercial outcomes or resale success.
Confidentiality
All business discussions, documents, and project information are treated as confidential.
We do not disclose client information without consent, except when required for project execution or legal compliance.
Clients agree to respect the confidentiality of our processes and partners.
Third Party Services
We may work with logistics providers, payment processors, and technical service partners.
We are not responsible for the independent actions of third parties beyond our reasonable control.
Modifications to Terms
We reserve the right to update these Terms and Conditions at any time.
Updates will be published on this page.
Continued use of our services constitutes acceptance of revised terms.
Governing Law
These Terms and Conditions are governed by the laws of the Kingdom of Morocco.
Any disputes shall be handled under Moroccan jurisdiction, unless otherwise agreed in writing.
Contact Information
For questions regarding these Terms and Conditions, please contact us through our website.
Artizol
Fes, Morocco
We are committed to professional, transparent, and long term partnerships with our clients.